terms and conditions

By purchasing through Hey Jo’s website you are agreeing to its terms and conditions.

Hey Jo do not store credit card details nor do we share customer details with any 3rd parties. Hey Jo’s payment gateway is via a secure server ensuring your details are safe at all times.

Ordering and Payment
You will receive e-mail notification of your payment as a receipt. You will also be sent an e-mail to notify you that payment was successful.  Orders that are returned to Hey Jo due to an incomplete, or incorrect, address provided will not be returned to the customer and will only be resent at the customer’s expense.

Shipping & Delivery
UK & Rest of the world (ROW): Due to the value of the products purchased on this website all orders to a UK address, are sent by myHermes and require a signature. Most in-stock items are shipped within 24 hours and will arrive at a UK address well within 3-5 days. All orders to European and ROW addresses are also sent express delivery via DHL, these, however, may take a little longer, depending on customs.

You will be notified if an item is out of stock. If you order items with different availability times, Hey Jo will ship your order when your complete order becomes available. If you choose to have items shipped as they become available you will be billed for each. Hey Jo does not ship on Saturdays and Sundays.

Shipments outside the EU:
Shipments outside of the EU may be subject to import duties and taxes, which are the responsibility of the recipient. 
Rates vary between countries and by what items have been ordered, thus Hey Jo is not able to supply an estimated cost. 
You may wish to contact your local custom’s office for current charges before you order, so you are not surprised by the charges.